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Due to a planned technical upgrade, our self-serve options will be unavailable from 5:00 p.m. Friday, May 16 until 11:00 p.m. Monday, May 19, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!

The independent Residential Billing and Metering assessment is complete. The full report is available here

Electrical Accidents

If you or someone around you comes into contact with an energized electrical source, remember these rules to keep you and others safe

  • Tips

    Contact NB Power at 1 800 663-6272 to help and disconnect the power.

  • Electrical Accidents

    Keep everyone away from the equipment, its load, or from fallen wires.

  • Rescue can only be attempted by a person trained to use special live-line tools. In cases involving high voltage lines, even using a wooden tool, a dry rope, hose, wood pole, or board to move a victim from the wire is dangerous. Never touch the equipment or the victim until the area is declared safe by a qualified person.
  • Rubber boots and gloves

    Rubber boots and gloves are not made to insulate you against the tremendous amount of power flowing through a typical distribution line. They will catch fire if exposed to electricity.

  • Tires may explode

    Tires may explode or begin to burn immediately upon the vehicle coming in contact with a power line.

  • Rubber tires will actually conduct electricity. Carbon-based rubber, steel belts and reinforcements make some tires very good conductors.