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Due to a planned technical upgrade, our self-serve options will be unavailable from 3:00 p.m. Friday, April 18 until 11:59 p.m. Monday, April 21, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!

Concerned about higher-than-expected bills? Information is available here

Contact Us

Emergencies

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

Reporting Power Interruptions or Safety Hazards (toll-free 24 hours)

1 800 663-6272

View current outages

 

Find answers to frequently asked questions

Top 10 Questions

Phone

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account
(toll-free)

1 888 544-2333

Fax Number

(506) 458-4000

Our Customer Service Representatives are available Monday to Thursday from 8:30 am to 5:00 pm and Friday from 8:00 am to 4:30 pm (excluding major holidays).

Customer Account and Service Inquiries (toll-free)

1 800 663-6272

Support for your NB Power online account (toll-free)

1 888 544-2333

Fax Number

(506) 458-4000

 

Mail

For correspondence For mailing bill payments
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
NB Power
PO Box 2000, STN MAIN
Caraquet, NB
E1W 1C1
For correspondence
NB Power
515 King Street
PO Box 2000, STN A
Fredericton, NB E3B 4X1
For mailing bill payments
NB Power
PO Box 2000
Caraquet, NB
E1W 1C1