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Due to a planned technical upgrade, our self-serve options will be unavailable from 5:00 p.m. Friday, May 16 until 11:00 p.m. Monday, May 19, both on the phone and through your online NB Power account. You will not be able to access your account balances or payment arrangement information. We apologize for any inconvenience. You can still call to report an outage or message us on social media for other questions!

Water levels at the Mactaquac headpond may be lowered below 130 ft in the next 24 hours as we prepare for a significant rain event. Nearby residents are advised to take the necessary safety precautions. 

Emergency Response

NB Power is committed to ensuring public, employee and environmental safety and New Brunswickers can be confident in the collective emergency response capabilities.

The effectiveness of our emergency response program is continuously assessed through drills and exercises, evaluated by our regulator, the Canadian Nuclear Safety Commission.

We also participate in a Provincial Nuclear Emergency Preparedness Exercise that tests the effectiveness and integration of our own emergency plans, and those of our response partners.

Nuclear Emergency Preparedness and response plans are tested continuously,  through drills and exercises to ensure timely and accurate response capabilities and to improve public awareness and preparedness.