SureConnect Service
The SureConnect Service connects the GenerLinkᵀᴹ device with your generator to make backup power more convenient, flexible and safe so you can continue to use many of your appliances and devices during an outage.
No more messy extension cords! Many people still connect their portable generator to specific electrical devices, using extension cords. This is a messy, inconvenient and potentially unsafe solution.
Getting connected during an outage is fast, safe and easy.
How it works
SureConnect uses your existing generator to power the appliances in your home. With two connection options, it’s simple to find the right fit for your wattage requirements. Choose between the 30 AMP (up to 7,200 watts) or 40 AMP (up to 9,600 watts) and stay connected when you need it most. Learn more about the power requirements for your typical household appliances.
1. A SureConnect Service technician installs a GenerLinkTM device on your home’s existing power meter. This provides a connection between your home’s electrical panel and portable generator. This allows you to use many of your devices and appliances easily during an outage.
2. A) Connect your portable generator to the GenerLinkTM device on your power meter using the provided 40ft GenerLokTM* cord.
B) Turn on your portable generator in the same way you normally would, making sure to observe the 3-metre safe operating distance between your generator and your house.
3. Switch on the breakers you want to use in your electrical panel – and that’s it.
Peace of mind
Take comfort knowing the SureConnect Service covers you with free installation and ongoing customer support.
* GenerLokTM is a 40ft power cord specifically designed for connecting the GenerLinkTM device to a portable generator.
Low monthly price vs high up-front cost
To enhance your connectivity during a potential power outage, we offer two SureConnect options to best suit your needs. Depending on your wattage requirements, you can choose between our 30 AMP (up to 7,200 watts) or our 40 AMP (up to 9,600 watts).
| SureConnect | 3rd Party Products | |
|---|---|---|
| UP-FRONT DEVICE COST & 40' CORD | FREE | $1,500 - $1,750 |
| INSTALLATION | FREE | $250 - $500 |
| TOTAL CHARGE ($/MONTH) | 30 AMP: $25.99 40 AMP: $34.99 |
| SureConnect | vs | 3rd Party Products |
|---|---|---|
| UP-FRONT DEVICE COST & 40' CORD |
||
| FREE | vs | $1,500 - $1,750 |
| INSTALLATION | ||
| FREE | vs | $250 - $500 |
| TOTAL CHARGE ($/MONTH) | ||
| 30 AMP: $25.99 40 AMP: $34.99 |
||
FREE INSTALLATION
With NB Power’s SureConnect Service, you can have peace of mind knowing that the GenerLinkᵀᴹ device will be professionally installed safely and securely.
The same great service and support you’ve come to know
from NB Power.
