Skip to main content
Search Menu

As we are still experiencing weather related outages, this will be a multi-day event before all customers are restored. Please check our web site often for estimated times of restoration.

Please keep a safe distance of at least 10 meters from any downed infrastructure (lines, transformers, trees) and do not approach downed lines as they can still be energized

We understand being without power is difficult, and our teams are here to help. If you do experience an outage, please ensure you report it at nbpower.com/reportoutage. It is the only way to ensure we know your power is out. 

Paperless Billing Terms and Conditions

 

The terms and conditions of paperless billing are:

  • The bill that is displayed on your online account replaces the paper bill that is sent monthly by mail. You will no longer receive a paper bill each month in the mail.
  • NB Power will send you an e-mail notification when a new bill is ready.  The e-mail notification will be sent to the e-mail address you have provided to NB Power. If you do not receive an e-mail notification for your bill for any reason, including the fault of NB Power or your own, you are still responsible for making payments on your account by the due date as specified by NB Power.
  • You have read the Key Conditions of Service which still apply and you understand and accept them.
  • You can unsubscribe from paperless billing if you want by visiting Paperless Billing or by calling Customer Service at 1 888 544-2333.